Returns Policy
WE ARE UNABLE TO CANCEL ORDERS ONCE PLACED.
Returns Policy
Please read through our policies and do not hesitate to contact us with any questions. We try to do our best to ensure you are happy with your purchases but please keep in mind we are a small business and are unable to offer the same policies as big box stores.
Returns and Exchanges
We offer exchange or store credit only and do not offer refunds. All sale items and custom items are final sale. Items purchase with a special sales code or event of over 10% off will be final sale. Intimate items such as underwear, swimwear, earrings and cosmetics are final sale. Gift cards are final sale. Final sale also means no exchanges, no exceptions.
Eligible Returns
Items that were purchased at regular price must be unworn, and unwashed (including dry cleaning) with tags still attached and/or any manufacture packaging to be eligible for exchange or store credit. Any items that have been washed or drycleaned, altered, have odour (cigarette, perfume, deodorants, pets including hair, etc.), have stains, or are incomplete will not be entitled to exchange or store credit.
Customer is required to pay for shipping both ways on exchanges and returns, we do not provide return labels. Please be aware of sizing of purchases and contact us if you need any assistance. Exchanges and returns must take place no later than 2 weeks after your package has arrived, this includes items being sent back for store credit. We do not accept returns for refund. We do not refund shipping charges.
Due to the high cost of international shipping we are only able to offer exchanges for Canadian customers, our international customers will receive a store credit where applicable. Shipping costs will not be credited. When shipping from outside of Canada the customer is required to clearly label the package as RETURN, failure to do so may risk incurring additional duties and taxes that will be deducted from your return.
We accept 1 exchange per original transaction, meaning, you can not exchange for an item because you chose the wrong size, and then exchange your exchanged item because you again chose the wrong size. We seriously stress the importance of asking for assistance with sizing when needed, our sales assistants can flat measure garments, tell you about the fabric and the stretch, the length of the hem and many other things that could affect the fit, so please don’t hesitate to contact us at vivaciousvixenorders@gmail.com.
Customers are responsible for all returns. Please ensure you contact us within 14 days, this will be the only way to ensure your return is processed, we will not accept anything outside of this time frame and items also need to be sent back within this time frame. Do not send us a return package without contacting us first for a return address.
*We do not offer alterations*
FINAL SALE
Final sale items are not eligible for returns or exchanges, no exceptions. Final sale items are any item over 10% off or items listed as such. This includes anything discounted with a sale code.