$15 FLAT RATE SHIPPING ACROSS CANADA

Terms and Conditions

Orders are subject to the following policies. By making a purchase you are agreeing to all terms:

WE ARE UNABLE TO CANCEL ORDERS ONCE PLACED. Please carefully look over your order before checkout. If you place multiple orders we are unable to refund shipping. If you would like to add to an order before it is shipped we may be able to accommodate if you contact us before placing the order.

FINAL SALE

Final sale items are not eligible for returns or exchanges, no exceptions. Final sale items are any item over 15% off or items listed as such. Sales are never retroactive.

Returns Policy

Please read through our policies and do not hesitate to contact us with any questions. We try to do our best to ensure you are happy with your purchases but please keep in mind we are a small business and are unable to offer the same policies as big box stores. 

Returns and Exchanges

We offer exchange or store credit only and do not offer refunds. All sale items and custom items are final sale. Items purchase with a special sales code or event of over 15% off will be final sale (this also means no exchanges). Intimate items such as underwear, swimwear, earrings and cosmetics are final sale.

Eligible Returns

Items that were purchased at regular price must be unworn, and unwashed (including dry cleaning) with tags still attached and/or any manufacture packaging to be eligible for exchange or store credit. Any items that have been washed or drycleaned, altered, have odour (cigarette, perfume, deodorants, pets including hair, etc.), have stains, or are incomplete will not be entitled to exchange or store credit. 

Customer is required to pay for shipping both ways on exchanges, we do not provide shipping labels. Please be aware of sizing of purchases and contact us if you need any assistance. Exchanges must take place no later than 2 weeks after your package has arrived, this includes items being sent back for store credit. We do not accept returns for refund. We do not refund shipping charges.

We accept 1 exchange per original transaction, meaning, you can not exchange for an item because you chose the wrong size, and then exchange your exchanged item because you again chose the wrong size. We seriously stress the importance of asking for assistance with sizing when needed, our sales assistants can flat measure garments, tell you about the fabric and the stretch, the length of the hem and many other things that could affect the fit, so please don’t hesitate to contact us at vivaciousvixenorders@gmail.com. 

Customers are responsible for all returns. Please ensure you contact us within 14 days, this will be the only way to ensure your return is processed, we will not accept anything outside of this time frame. Do not send us a return package without contacting us first for a return address. 

If you are caught abusing coupon codes your order will be cancelled.