Shipping/Delivery Info

Important Shipping/Delivery Information

Pre Orders

When ordering a pre order item with other items, your in stock items will be shipped when the pre order is available. This also applies to made to order items.


Unfortunately since we are an online store we are unable to offer pickups of any order. Please do not email us asking if you can pick up items. 


If your order qualifies for delivery it will be offered as an option at checkout. We will require your phone number to text you for a delivery plan, by choosing delivery you are agreeing to be contacted.  

We will only be doing contactless deliveries. We will only be delivering to places that have a safe drop spot or where the customer can come outside to receive their package from a distance. We will not be going inside businesses, workplaces or apartment buildings to deliver. Any orders that go against this policy will be cancelled. No exceptions. If you ask us to leave it somewhere are we not responsible for stolen packages. 


Packages are shipped Mon-Friday and can take 1-5 business days to process your order,  this can take longer during special promotions and holidays (unless listed that the item is made to order, see individual items for details). If items are ordered over the weekend they will not be shipped before Monday. If you provide an incorrect address shipment processing times will take longer. We have no control over how long your package takes to arrive, we have the same tracking information and delivery estimates that are provided to you. 

Flat rate shipping to Canada is $15 and the USA $18. Rest of world is calculated by region and we do not ship to all countries, contact us for more info.  We are not responsible for any duties and taxes you may be charged when receiving your package. 

You are responsible for inputting your correct address. We will mail to the address you have provided and if this is incorrect you will be responsible for any shipping fees.

We are not responsible for lost or stolen packages. Tracking is provided for shipments to Canada. We ship through Chitchats and Canada Post. In the rare case a tracked item does not arrive we are unable to open any cases for missing items until the item has been in transit for over 21 days. There is then a wait to process any claims. 

Need something fast? We can send items express for an extra cost. Please contact us for this info. 

*All shipping specials and rates are subject to change.